Strong Retention

Strong Retention

The elements of staffing stability are complex and interwoven, and include adequate wages and benefits, proper hiring, competent supervision, comprehensive training, employee recognition and incentives, opportunities for advancement and ongoing performance evaluations. 24HR Territory Protection and Patrol Services is proud to have among the lowest turnover rates in security services industry.
Many of our retention efforts are best illustrated through our incentive and recognition programs. Additionally, each of our management systems and solutions has elements designed to positively impact retention.

  • Our screening process tests for an applicant’s predisposition to remain with an employer.
  • Our 30-day New Hire Survey checks with new hires to assure they have been on-boarded to their satisfaction.
    Refresher training enhances and reinforces earlier learning
  • Our computerized scheduling system helps avoid assigning shifts that are too long and/or too close together.
  • Personalized recruiting approach and profiling by position.
  • Security voice, our 24-hour security professional hotline, ensures an open line of communication and prompt attention to any security professional need or question.
  • Personalized recruiting approach and profiling by position.
  • Our management teams are trained and coached on human resource tactics that further promote employee retention.
  • Decentralized management allows our senior staff to be actively involved with, and easily accessible to, our security professionals.
  • A great retention program means security professionals for our clients are on board for the long term and are a reliable presence at your site.

Security officer rewards and recognition program

Quality that is rewarded is repeated. Formal recognition for exemplary service supports our culture of quality. Employee recognition also has a way of inspiring others to perform at a higher level. At the heart of this effort is a sincere appreciation for hard work, good judgement and continuous improvement. We strive to recognize and motivate security professionals for outstanding achievements, exceptional performance of every day duties and for being a true asset to the security team. Some examples could include:

Reward & Recognition Programs

Hero Award & Hero of the Year Award

Recognize acts of heroism. Recipients receive an ” 24HR. Territory Protection and Patrol Services Hero Award” certificate, a personal letter from the CEO, and a $100 cash award. The Hero of the Year and one runner-up, receive personal recognition by the CEO, an engraved “24 HR. Territory Protection Bear.

Annual Recognition Awards

At the heart of this effort is a sincere appreciation for hard work, good judgement and continuous improvement. We strive to recognize and motivate security professionals for outstanding achievements, exceptional performance of every day duties and for being a true asset to the security team. Some examples could include:

"You're Phenomenal" On-the-Spot Reward

Recognizes employees for actions that go above and beyond our already high standards of quality. Employees recognized received a gift card.

Length of Service/Tenure Awards

Recognizes and rewards employees for periods of continuous, loyal service at their 1, 3, 5, 10, 15, 20 (and each 5-year increment thereafter) year anniversaries.